At Memorial Sloan Kettering (MSK), we re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor s Employees Choice Best Place to Work for 2018. We re treating cancer, one patient at a time. Join us and make a difference every day. We are: At the Bobst International Center, our goal is to support international patients seeking clinical care at MSKCC. Our team acts as the liaison between international patients and the center to assist with arrangements related to visiting NY from afar, coordination of care at the center until the transition of care back to patient s local treating physician. You Are: Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Respectful of all stakeholders including the patient, family, and center colleagues and will focus on anticipating and understanding their needs. An effective communicator who gives and receives information with professionalism in order to promote a shared understanding. Capable of working collaboratively with others to accomplish departmental and organizational goals. You Will: Receive information (including pathology slides, radiology images and medical record documentation) and confirm information is complete and patient identifiers correspond. On a daily basis, hand deliver materials to the appropriate department to ensure expedited processing. Work with Pathology and Radiology, confirm specimen matches information documented on accessioning drop-off log and initials to confirm receipt of materials. Confirm receipt of all materials included on log. Input information to Pathology and Radiology systems as necessary, and follow up with the Departments to ensure expedited processing and follow-up when delays exist. Bring material to Departments for processing and scans material into tracking station. Document transactions and communications in MSK systems. Assist with triaging material received in accession area to appropriate labs (i.e., Flow, Microbiology, etc.). Hand deliver specimens to reference labs (i.e., New York Presbyterian and Microbiology Lab for HPV specimens). Handle return of materials to patients or other facilities. Provide coverage of the reception area when needed. Use proper telephone techniques when placing callers on hold; provides options to callers (i.e. leave message or call back). Provide necessary information to caller when transferring calls to prepare caller in event that call is disconnected (i.e. the individual name and number to which call is being transferred). Always introduce self by name and department when contacting individuals outside the department and provides reason for call. You Have: High School diploma plus two years experience in an advanced client-service setting. Proficiency in a second language, Mandarin preferred. Ability to work independently and as a member of a highly interactive team. Administrative ability to manage and track detailed information. Proficiency in Microsoft Office Hours: Monday-Friday, 9-5pm; with flexibility to work earlier or later as needed MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Associated topics: bilingual, clinic, family, family medicine, family medicine physician, physician, practice physician, primary care, provider, urgent
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